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Frequently Asked Questions
Shipping
We offer free shipping on domestic orders $50+. International shipping is not being offered at this time but will be coming soon.
After authorization of your payment, the processing time will be 1-3 business days of your order. Average shipping times can range from 9-12 business days (not including order processing times, weekends, holidays). Orders placed on Friday after 12 PM Pacific time, weekends or holidays, will not be processed until the next business day.
Free shipping is not available on orders that require express shipping and from International Countries, Alaska, Hawaii and US Territories, military addresses (APO/FPO).
The cost for express shipping is a flat rate will be calculated upon checkout. Keep in mind that there is a 1-3 days processing time before we ship.
Orders placed after Friday, 12 PM (PST) will be processed the next business day. After the processing time of 1-3 business days, your order will be delivered within 2-5 business days.
Free shipping is not available on orders to International Countries, Alaska, Hawaii, or other US territories.
For standard shipping (9-12 business days), the flat rate will be $50. For express shipping (2-5 business days), the flat rate will be $60.
Allow up to 5 business days for processing time (not including weekends or holidays) before we ship.
Free shipping is not available on orders to military addresses (APO/FPO).
For standard shipping (9-12 business days), the flat rate will be $25. For express shipping (2-5 business days), the flat rate will be $60.
Allow up to 5 business days for processing time (not including weekends or holidays) before we ship.
We offer international shipping and will be calculated automatically at checkout. If you have any questions, feel free to contact us at contact@foreverlegendz.com.
You will receive an email notification with your tracking number once your order has shipped.
We’re sorry to hear if your order has not arrived! Please email us @ contact@foreverlegendz.com. We recommend that you also check with your carrier. We will not be responsible for any lost, damaged, or stolen items.
RETURNS
Please see our Return Policy under Quick Links on our Homepage footer. Here are reminders about our policy:
- For all product-related issues, such as missing or damaged items, it must be reported within 30 days of the order date.
- We do not offer exchanges at this time. You can return the item and purchase a new item on the site.
- Please contact us at contact@foreverlegendz.com with photos/descriptions of the damage. Once we have received the returned items, your order will be redone/replaced or refunded.
- For art prints, frames and canvases that are not damaged, but you are not satisfied with, the cost of the return shipment will not be refunded.
- For garments that are not damaged, but you are not satisfied with, the cost of the return shipment will not be refunded. If we receive your apparel item NOT in original condition*, we will not be able to process your return and refund a payment. In this case, we will ship the item back to you and you will be responsible for all return shipping charges.
Please email contact@foreverlegendz.com to begin the refund process and please specify the item(s) you are returning with an attached photo of the item.
INVENTORY
If we are out of stock in apparel or other products, you can send us an email at contact@foreverlegendz.com to let us know the product and the size you are interested in. We will be able to let you know when we should anticipate the style is restocked or arrange a pre-order.
To find out about exclusive promotions and new releases, please sign up for updates by entering your email in the newsletter section of our website footer. You can also follow us on Instagram @Forever8Legendz and Facebook @ForeverLegendz.
PAYMENTS
You can pay using American Express, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop, Meta, and Diners Club.
Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
At Forever Legendz, we are committed to the security of our customers. If we received a flagged message about your order, we will reach out to confirm you placed the order.
If you have any concerns about your order, we’re sorry about this! Please email us @ contact@foreverlegendz.com.
WHOLESALE
If you are interested in wholesale inquiries, please contact us at contact@foreverlegendz.com.